Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Time spent in A&E then with the Hospital at Home team

Posted By Warzone75

"Time spent in A&E then with the Hospital at Home team"

About: Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control Older People’s Services / Hospital at Home Northern Sector

(as the patient),

Taken to a&e after fall and lay all nite on floor of my home.... neighbour raised alarm by ringing my family ....they came and with help of my neighbour got me up onto chair... family rang for ambulance 999 which came within an hr....staff on phone were very good and helpful with advice if a b or c happened....crew came 2 female checked me over really well and with help from my family were able to get all the information they needed ...so off I went to A&E

Ambulance crew handed me over to nursing staff in a very crowded corridor.... I was changed over to a chair so crew could go out again.

My family took it in turns to stay with me as I wasn't able they felt to be left alone 

Moved to Majors part where I was met with what looked like a war zone.... people sitting everywhere it was unbelievable only we'd witness it ourselves I'd never have believed.

Drunk people/ overdoses/ suicidal people all together in this small space it was scary to be honest 

So I'd bloods x-ray done more bloods done to be told I had an infection somewhere....I was started on iv antibiotics to cover a wide spectrum of infection.... infection markers were high....

I can only say that if my family didn't stay with me I don't know what would have happened to me....they were my voice!!

So after 42hrs sitting on a chair surrounded by god knows what I was handed over to Home Care Team got home where they looked after me so well....give me my IV antibiotics did my leg ulcer for over 2wks

I'm really grateful to them they are an amazing team could not thank them enough.

My family member would lift all the rubbish/ kidney dishes filled with sick/ to try and make place a bit better.... shameful an ex member of your staff who had 31.5yrs service retired 3yrs ago had to put gloves on and do that!!!

Home Care Team are just amazing I had great confidence in them....felt really comfortable with them and put my full trust in them....sadly I can't say say about my experience in A&E

I'm now under GP nurse care and doing great...

Felt so sorry for people there that didn't have family to support them

My family are amazing.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 6 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 31/12/2024 at 10:56
Published on Care Opinion at 10:56

picture of Maggie Hamilton

Good morning Warzone75,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was encouraging to discover the timely response and how good and helpful staff were on the phone with advice and how the crew checked you over really well with support from your family to get all the information they needed. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I am glad to hear you are doing great and wish you the best with your further recuperation.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Katherine Stevenson, Sister, Acute Care at Home ( Community team PCOP), WHSCT 6 months ago
Katherine Stevenson
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Submitted on 02/01/2025 at 15:46
Published on Care Opinion at 15:46

picture of Katherine Stevenson

Thank you for your positive feedback.

The hospital at home aim to either prevent admission to hospital or aid early discharge and I am glad we were able to facility you discharge and treat at home.

As a team we will deliver the required medical treatment and monitor patient as required clinically with bloods and any required tests.

At all times we will involve patient and their family and provided updated plans of care as request. We will also refer on to any required MDT members on discharge.

I will pass on you feedback to al the staff and its really good to hear you are doing well and continually improve with time. As a team thanks you for making s feel very welcome in your home.

King regards

Katherine Stevenson

Sister Hospital at Home.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k