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"A friendly and caring approach"

About: Estuary View Medical Centre

(as the patient),

I was referred to Estuary by my GP for an urgent CT scan. I had never used this Centre before. 

On arrival my wife and I found the staff to be very friendly , welcoming, and professional.

The staff at the CT scanner were most reassuring and explained all of the procedure as we went along. I have no doubt that many people are very stressed at such times and a friendly and caring approach works wonders!   

Thank you all very much.

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Responses

Response from Adam Littlefield, Lead for Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 6 months ago
Adam Littlefield
Lead for Patient Voice and Involvement,
East Kent Hospitals University NHS Foundation Trust
Submitted on 30/12/2024 at 11:18
Published on Care Opinion at 11:20


Thank you so much for this feedback - we will pass it on to the staff at Estuary View. We know having a clear explanation is really important for patients and I'm glad that's what happened here. Have a happy new year when it arrives. Adam

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