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"Everyone was so warm, kind and helpful"

About: Royal Hospital for Children and Young People (Edinburgh) / Crichton Ward Royal Hospital for Children and Young People (Edinburgh) / Gastroenterology

(as a parent/guardian),

My child was very nervous about getting an endoscopy despite knowing it would be conducted by Peter, who has been treating them for a while.

The team in the Crichton ward were amazing. They arranged a pre-tour of the ward a week beforehand (thank you Leslie-Ann and Vicky) which really helped and then when we visited on the Friday my child met Peter again and the anaesthetist Harry and had a wee room to prepare in and got to play the PS5.

We went together into the theatre which is where my child started to panic about needles but everyone was super helpful and reassuring and before we knew it they were asleep and all done.

After the op, Stacy, Charmaine, Sofie, Leslie-Ann and Vicky all spoiled my child, bringing them toast and jam and juice and an ice pop. Harry and Su Ying dropped by to see how they were and Peter came by too to share the results.

Everyone was so warm and kind and helpful, and I cannot thank them enough, especially given that my child is morbidly afraid of needles.

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Responses

Response from Iona Quinn, Staff Nurse, Surgery, Royal Hospital for Children and Young People, NHS Lothian 10 months ago
Iona Quinn
Staff Nurse, Surgery, Royal Hospital for Children and Young People,
NHS Lothian
Submitted on 17/12/2024 at 14:49
Published on Care Opinion at 15:56


Hi, My name is Iona and I work on the Crichton Unit.

Firstly I would like to thank you for taking the time to provide us with such detailed positive feedback. We strive to improve our service so this feedback is invaluable to us.

I will feedback this wonderful feedback to the team, they will be very pleased to hear you had a positive experience on our unit.

Thank you again!

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Response from Lee Duff, GI Service Co-ordinator, Gastroenterology, Royal Hospital for Children and Young People, NHS Lothian 10 months ago
Lee Duff
GI Service Co-ordinator, Gastroenterology, Royal Hospital for Children and Young People,
NHS Lothian
Submitted on 18/12/2024 at 17:09
Published on Care Opinion on 19/12/2024 at 09:21


Hi there,

Thank you for your lovely comments and taking the time to provide feedback.

We have shared this with the Peter and the team and are all pleased to hear that you and your child had a positive experience!

Many Thanks

Lee

GI Service Co-Ordinator

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