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My care was first class throughout

Posted By Gailp607

"My care was first class throughout"

About: Royal Infirmary of Edinburgh at Little France / Cardiothoracic Surgery

(as the patient),

I would like to thank all the staff in Ward 102 and OPD 3 who were involved with my ENB (bronchoscopy) last week: surgeons, anaesthetists, nurses, pre-op staff, etc.  My care was first class throughout ..... everyone I encountered was professional in their approach, caring and friendly, and did their best to answer my questions and put me at my ease. I was also impressed by the cleanliness of my room. Great teamwork!

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 10 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 10/12/2024 at 13:06
Published on Care Opinion at 13:06

picture of Michelle Jack

dear gailp607 thank you for the feedback I am pleased we were able to make this a bit ore bearable for you.

thanks for sharing and take care.

michelle

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Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 10 months ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 10/12/2024 at 13:49
Published on Care Opinion at 13:49

Many thanks for your lovely feedback. I'm delighted that we could support you through this difficult time and your positive experience hopefully helped with a difficult process.

I will ensure my teams receive this.

Regards,

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