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My care was first class throughout

Posted By Gailp607

"My care was first class throughout"

About: Royal Infirmary of Edinburgh at Little France / Cardiothoracic Surgery

(as the patient),

I would like to thank all the staff in Ward 102 and OPD 3 who were involved with my ENB (bronchoscopy) last week: surgeons, anaesthetists, nurses, pre-op staff, etc.  My care was first class throughout ..... everyone I encountered was professional in their approach, caring and friendly, and did their best to answer my questions and put me at my ease. I was also impressed by the cleanliness of my room. Great teamwork!

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 7 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 10/12/2024 at 13:06
Published on Care Opinion at 13:06

picture of Michelle Jack

dear gailp607 thank you for the feedback I am pleased we were able to make this a bit ore bearable for you.

thanks for sharing and take care.

michelle

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Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 7 months ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 10/12/2024 at 13:49
Published on Care Opinion at 13:49

Many thanks for your lovely feedback. I'm delighted that we could support you through this difficult time and your positive experience hopefully helped with a difficult process.

I will ensure my teams receive this.

Regards,

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