"Duty of Care "

About: Southmead Hospital Southmead Hospital Bristol BS10 5NB

Posted via nhs.uk 5 months ago

A recent phone call from a woman from Urology who didn’t know how to speak to patient
I then spoke to a few other staff at Southmead including PALS where no Duty of Care was shown , I think staff training is well overdue

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Southmead Hospital

Submitted on 03/02/2025 at 11:55

Published on nhs.uk at 11:55

Dear Patient
I am sorry to hear of your experience. If you would like us to look into this further through the complaints process, please contact us via complaints@nbt.nhs.uk, and we would be happy to investigate.
Leanne
Leanne Malpas
PALS and Complaints Manager
Patient Experience Team
North Bristol NHS Trust

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Southmead Hospital

Activity

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Duty of Care

"Duty of Care "

Responses

Keyboard Shortcuts