"Duty of Care "

About: Southmead Hospital Southmead Hospital Bristol BS10 5NB

Posted via nhs.uk 5 months ago

A recent phone call from a woman from Urology who didn’t know how to speak to patient
I then spoke to a few other staff at Southmead including PALS where no Duty of Care was shown , I think staff training is well overdue

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Southmead Hospital

Submitted on 03/02/2025 at 11:55

Published on nhs.uk at 11:55

Dear Patient
I am sorry to hear of your experience. If you would like us to look into this further through the complaints process, please contact us via complaints@nbt.nhs.uk, and we would be happy to investigate.
Leanne
Leanne Malpas
PALS and Complaints Manager
Patient Experience Team
North Bristol NHS Trust

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