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Excellent Service

Posted By Michelles2226

"Excellent Service"

About: Ear, Nose & Throat / Ear, Nose and Throat Outpatients Area 4

(as a service user),

Immersive Reader

I mistakingly attended my appointment a day earlier. Already in fluster trying to park I was feeling anxious and stressed.

When I arrived at reception the staff were excellent. Supportive and accommodating. The very nice member of admin staff offered to ask if my appointment could be changed to today instead of tomorrow.

With great relief the unit was accommodating and friendly, which made me feel at ease and very grateful for the care and attention demonstrated. It was ENT Ninewells Dundee.  

Thank you to the staff behind the desk and the lovely older lady who kindly helped me. Have a lovely Christmas 🤶🏻 

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Responses

Response from Lesley Dallas, NHS Tayside 6 months ago
Lesley Dallas
NHS Tayside

Submitted on 25/11/2024 at 16:42
Published on Care Opinion at 16:44

Immersive Reader

Many thanks for your lovely feedback. We strive in ENT Outpatients to deliver the best possible care. I shall pass this lovely feedback onto the team.

Lesley Dallas

Charge Nurse, ENT Outpatient Department.

Ninewells Hospital.

  • 1 person thinks this response is helpful