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Inverclyde Royal Hospital

Posted By Dr Lecter

"Inverclyde Royal Hospital"

About: Inverclyde Royal Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I suffered that initially was thought to be a Stroke.

At A&E I was treated promptly & with respect.

Fortunately turned out to be a problem with my inner ear.

I also have Cerebral Palsy & use a wheelchair & walking sticks.

I'd like to send a BIG thank you from the 999 call handlers, Paramedics, A&E team, Staff of J North & porters. EVERYONE!
I was REALLY impressed how they accommodated my existing CP, i.e putting my table on my good side & for their patience, giving me the extra time I needed for basic tasks. NOT once was I made to feel a burden.

There are too many people to thank, so if I have forgotten to mention you, I apologise.

Yes the NHS has it's issues, but given the resources they have to work with, I take my hat off.

People can be too quick to criticise, so I feel it's only fair to offer praise where it's due.

Thanks you, & keep up the excellent work.
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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 6 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 14/11/2024 at 10:40
Published on Care Opinion at 10:40

picture of Alan Martin

Dear Dr Lecter,

Many thanks for taking the time to share your feedback here on CareOpinion. I am sorry to read about what happened to you, I imagine that must have been terrifying thinking that you were having a stroke. I do hope that you are feeling better now. It is great to hear positive stories about the work our wonderful staff provide and of couirse the work of our partners in the wider NHS - you have provided some beautiful feedback with some really encouraging examples of patient centred care.

If you wish I can pass on the feedback to the crews and call handler directly. To do so we would need to know the date, time and address that the Ambulance attended and of course your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 6 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/11/2024 at 12:31
Published on Care Opinion at 12:31

picture of Kevin Torbet

Dr Lecter

Thank you for taking the time to share your experience with us. We're so pleased to hear that you were treated with care, respect, and understanding at every stage of your journey, from the 999 call handlers and paramedics to the A&E team, J North staff, and porters.

It's heartening to know that the team took the time to accommodate your needs and ensured you felt comfortable and supported. We strive to provide compassionate, person-centred care, and it means so much to know that this made a difference to you.

Your kind words about the dedication and patience of our staff will be passed on to all the teams involved in your care — they will be truly touched by your gratitude.

We also appreciate your acknowledgment of the challenges faced by the NHS. Your recognition of the hard work and commitment of our staff despite these challenges is incredibly encouraging.

Thank you again for your thoughtful feedback, and we wish you all the best for your health going forward.

Kind regards

Kevin

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Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 6 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde

Submitted on 21/11/2024 at 14:04
Published on Care Opinion at 14:04

Dear Dr Lecter

Thank you so much for taking the time to post your kind comments on Care Opinion. I am pleased to hear that you had such a positive experience during your stay in IRH. Your words will have a hugely positive impact on all specialities involved in your journey, particularly with some recent negative press. Our main objective is to deliver person centred care at all times. I will be sure to share with all.

I trust you are now recuperating at home and wish you a speedy recovery.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialities

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