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"Gallbladder surgery"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / General Surgery (Ward 5) University Hospital Hairmyres / Intensive Care Unit University Hospital Hairmyres / Medical/Surgical Ambulatory Care Unit University Hospital Hairmyres / Theatres, Recovery & Anaesthetics

(as the patient),

I just want to post details about my experience with gallbladder issues in recent months.

Back in August I had reason to visit Hairmyers hospital due to severe stomach pains, eventually I was admitted and spent a week on antibiotics and pain relief, however they said they could not operate due to the infection that was present. I was released with a further dose of antibiotics and hopefully I would be called in due course for the operation to remove my gallbladder.

Then in September 24 the same thing happened and again I basically went through the exact same process although this time around it was found that I had a perforated gallbladder that I only found out on reading my discharge paperwork. So it was antibiotics in hospital for a week and for a further week at home with hopefully a planned operation to take place.

Sorry to say, late October the exact same thing happened and again I was admitted however this time it felt a lot worse and indeed painful.  There was much debate this time around about how I should be treated, sent home or admitted, the hospital to be fair at this point was very busy and no doubt under pressure for beds.

With the help/ guidance of a number of doctors/ consultants I was eventually allocated a place, Demi who was helping to look after me at this point was immensely supportive.

Now I will keep this part short and simply stick to the key parts, I was admitted on the Sunday and had all the usual tests carried out however on the Tuesday I was in real pain and a MRI was urgently arranged. Very shortly after that Mr Brown came to explain that an emergency operation was required. That chat was very quickly followed by Dr Di Rollo and Mr Khan who took time to give me all the facts about the situation, honestly they could have not been more comforting in the manner the facts were put over. Bottom line was I had to have the operation.

So the operation was a success thankfully and even better it was done by key hole surgery. From this point on Mr Khan treated me like royalty honestly, I think he came to check on me at every turn, even when basic checks were being carried out and I cannot thank him and indeed the wider team enough.

I owe a massive thanks for the support that I got prior to the operation and the care straight after it in what I am sure were unusual circumstances I.e. my gallbladder infection and the being perforated.

There are so many people I would like to thank over and above those named but trust me over 3 months there are so many and I have almost turned this into a book. Please thank all the staff and doctors from ward 5, 13 and lastly HDU.

If someone would like to hear my opinion on the process for Accident and Emergency please do contact me direct, that was without doubt my biggest area of concern.

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Responses

Response from Katie Conlin, Senior Charge Nurse - Clinical Governance, Perioperative Services, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Katie Conlin
Senior Charge Nurse - Clinical Governance, Perioperative Services, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 15/11/2024 at 16:58
Published on Care Opinion at 16:59


Dear Peter@169,

Thank you very much for sharing your journey through the surgical specialty. I am sorry to hear you have been poorly on multiple occasions but pleased that you have now had your surgery and wish you a speedy recovery.

I will pass on your positive feedback to the theatre team, they will be thrilled to hear of the difference made to your journey.

Take care,

Katie

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 5 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 16/11/2024 at 09:36
Published on Care Opinion at 09:36


picture of Lise Axford

Dear Peter@169

Thank you for taking time to share your feedback regarding the care you received over the last few months when suffering from health concerns related to your gall bladder. It sounds like it has been a difficult and painful time.

It is good to know that surgery has been successful and that you received excellent care from Mr DiRollo, Mr Khan and Mr Brown. They will all appreciate your comments as they will be shared with them as well as the wider teams you have mentioned. Thank you again.

Unfortunately as care opinion is anonymised, I am unable to contact you directly to discuss your experience within Accident and Emergency. This is clearly a concern for you and I am keen to listen and explore this further so that we can reflect and learn.

If you could either contact Patient affairs on 01355 585325 or email Patient.AffairsHairmyres@lanarkshire.scot.nhs.uk

or myself Lise.Axford@lanarkshire.scot.nhs.uk

Your concerns will be looked into.

Thank you again for your feedback.

I wish you well in your journey of recovery and hope to hear from you

Lise

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