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"We will forever be thankful and grateful"

About: Antrim Area Hospital / Accidents & Emergency Antrim Area Hospital / Ward A6 Stroke Unit

(as a relative),

Our dear mother took a blood clot early in October and sadly passed in Ward A6 Antrim Area hospital a few days later.

As a family we had just recently lost both our Father and our Sister and found my Mum’s sudden illness and ultimate death extremely traumatic and very difficult to deal with. I cannot express correctly in words how amazing the Management, Doctors, Consultant, Nurses and Domestic staff were in Ward A6  especially to my Mum, my sister and myself. My mother was treated with the utmost care and dignity and the nurses especially Pepsi and Christine never left her side. They along with the Domestic (I have forgotten her name) provided my sister and myself with everything from coffee, tea to bedding and towels and supported us through our very difficult time. I will never ever forget these wonderful people, I cannot put into words the impact they had on us as a family at such a sad time.

I also have to mention Nial the A&E doctor who initially assessed mum. He continuously updated us, showed both empathy and sympathy and we know he did everything he possibly could to help mum. Whilst our time in Antrim Area hospital was sad and extremely stressful, we honestly could not have coped had it not been for the very professional and dedicated team in A6. We will forever be thankful and grateful. We thank you all from the bottom of our hearts, may you continue to touch lives with your healing hands in the way you touched ours. 

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Responses

Response from Cathy McCoy, Clinical Service Manager, Emergency Medicine, NHSCT 5 months ago
Cathy McCoy
Clinical Service Manager, Emergency Medicine,
NHSCT
Submitted on 11/11/2024 at 13:07
Published on Care Opinion at 13:07


Dear Myriam

thank you for taking the time to contact us at this difficult time for you personally. I will ensure that Niall receives your kind words.

Please take time to process your grief and take time to look after yourself

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Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust 5 months ago
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust
Submitted on 11/11/2024 at 16:06
Published on Care Opinion at 16:06


picture of Sarah Arthur

Hi Myriam,

My name is Sarah Arthur, Patient Client Experience Facilitator for the Northern Trust, please see below the response I am posting on behalf of the General Manager of Domestic and Catering services.

Dear Myriam,

I am the General Manager for Domestic and Catering Services on the Antrim Area Hospital (AAH) site.

Firstly, thank you for taking the time to share your experience of services within AAH.

I am sorry to hear about sad passing of your mother. I am privileged to read your experience of the Domestic Assistants in A6 played an important role in ensuring your hospital experience was as pleasant and comfortable, given the circumstances. It is heart-warming to know that the team provided a positive impact on such a sad situation.

Domestic Assistants play a key role in ensuring patients are cared for in facilities that are safe, clean and orderly. I will ensure that your comments are shared with all relevant people.

Your appreciation reminds me why this work is so meaningful. My thoughts are with you and your family during this time.

Best Wishes

Angelo

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