Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Level of cleanliness

Posted By reticulumgt86

"Level of cleanliness"

About: Royal Alexandra Hospital / Outpatients

(as a service user),

I had an appointment at outpatients. During this visit I attended the first floor toilets as main entrance toilets was closed.

I was horrified that the level of cleanliness for a public toilet was disgraceful. No hand towels, waste bin full and the floor was filthy. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 12 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/10/2024 at 09:54
Published on Care Opinion at 09:54

picture of Nicole McInally

Dear reticulumgt86

Thank you for taking the time to share your feedback. We take cleanliness standards very seriously and I sincerely apologise that the toilets did not meet the standard of cleanliness we would expect. Thank you for bringing this to our attention and I will share your feedback with the Facilities Team to ensure this is dealt with.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k