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Level of cleanliness

Posted By reticulumgt86

"Level of cleanliness"

About: Royal Alexandra Hospital / Outpatients

(as a service user),

I had an appointment at outpatients. During this visit I attended the first floor toilets as main entrance toilets was closed.

I was horrified that the level of cleanliness for a public toilet was disgraceful. No hand towels, waste bin full and the floor was filthy. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 8 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/10/2024 at 09:54
Published on Care Opinion at 09:54

picture of Nicole McInally

Dear reticulumgt86

Thank you for taking the time to share your feedback. We take cleanliness standards very seriously and I sincerely apologise that the toilets did not meet the standard of cleanliness we would expect. Thank you for bringing this to our attention and I will share your feedback with the Facilities Team to ensure this is dealt with.

Kind Regards

Nicole

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