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Recieving excellent care

Posted By marskb57

"Recieving excellent care"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as the patient),

I attended a and e for a problem which I'd had previously and knew that the best course of action was attending a and e.

The care I received was excellent, the staff listened to my concerns and treated me with respect at every step of the process.

One doctor in particular called Anna, provided the best care I've ever had while attending a and e. She made sure I was comfortable and listened intently to my concerns and explained what was going to happen thoroughly.

Even though I was due to be discharged she made sure the stretcher I had been moved to had a sheet so that I could lay down while waiting for a consultant to give me the all clear.

The level of transparency and clarity with me as a patient was excellent and I never felt unsure of what the next step was.

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 24/10/2024 at 16:40
Published on Care Opinion at 16:57

picture of Tamara Martin Garcia

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you received excellent care at A&E and that Dr. Anna and the team made you feel comfortable and respected throughout the process. Providing clear communication and ensuring patient comfort are top priorities for us, and it’s wonderful to know that these efforts made a positive impact on your visit. Your feedback is invaluable, and we will be sure to share it with the team. Wishing you all the best in your recovery!

Tamara

Emergency Department Sister

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