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"Glasgow Dental Hospital"

About: Glasgow Dental Hospital and School

(as the patient),

As a result of some dental work that went wrong, I contracted Sepsis.  Part of the problem was that a root from an extracted tooth remained in my gum as my dentist was unable to remove it.

After hospital treatment to deal with the Sepsis,  I was referred to Glasgow Dental Hospital, where I received treatment from two of the most courteous, friendly and most importantly, professional young women that it has been my pleasure to meet 

The dentist, a young lady whose name I unfortunately did not catch, talked me through my recent medical experiences and explained the process to me comprehensively in layman’s terms. She was assisted by another lovely young lady, not sure if she is a dental student or nurse, whose name was Mirren.

The process itself, other than the very minor discomfort of an initial injection, was completely painless and carried out so expeditiously that I was barely aware that it had been done.

This is probably routine to these ladies, but I just want to place on record that their courtesy, general demeanour and efficiency was beyond superb.

I would be so grateful if the hospital management could be advised (although they probably already know!) about what gems they have in these young medical professionals.

With kindest regards.

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde 8 months ago
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 22/10/2024 at 15:15
Published on Care Opinion at 15:15


Dear outflowjc8,

I am so very sorry that you have had such a difficult time with your health. Sepsis following a bacterial infection from a dental condition or treatment is thankfully very rare. I do hope that you are now on the path to a full recovery.

I can honestly say our Hospital management team are very aware that our staff provide a high standard of safe and professional care, delivered with empathy each and every day.

We are very grateful to patients like yourself who take time to let us know about their experiences, this allows us to improve care and services. Such positive feedback gives the team a real boost, thank you.

I will pass on your kind comments to Mirren and her colleagues in Oral Surgery. I know they will be absolutely thrilled.

Very best wishes,

Fiona

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