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Nothing was ever too much trouble

Posted By Laurabx24

"Nothing was ever too much trouble"

About: Community Nursing / District Nursing General practices in Greater Glasgow & Clyde Localities Intensive Services / Care at Home

(as a service user),

My mother was very old and very frail still living within her own house but supported by carers and her medical practice, the McLean Medical Practice and their district nurses. What an amazing service provided by all!

So grateful - nothing was ever too much trouble, always came when asked and the level of care and compassion was outstanding. One of the final touches was when the girls had prepared my mum for the undertakers they had moved flowers in the room to beside her bed.

That’s one of the things that seems so small but was so appreciated and makes me fill up just thinking about it. I cannot praise them all enough and hope if anyone else’s family member is on their last journey they receive the kind of care my mother got from everyone at her practice. 

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Responses

Response from Lynsey O'Dwyer, Interim Senior Nurse, District Nursing, East Renfrewshire HSCP 12 months ago
Lynsey O'Dwyer
Interim Senior Nurse, District Nursing,
East Renfrewshire HSCP

Submitted on 23/10/2024 at 14:17
Published on Care Opinion at 19:04

picture of Lynsey O'Dwyer

Dear Laurabx24

My name is Lynsey O'Dwyer and I am the clinical team lead for the District Nursing Service in East Renfrewshire Health and Social Care Partnership.

Thank you for taking the time to share your feedback of the District Nursing service, it is very much appreciated.

It is wonderful to hear that your mother was so well supported on her final journey. Your story of how the high standard of care, compassion and final touches made by the District Nurses made such a difference to you at this really difficult time is really heart warming.

Thank you again for your feedback, I will make sure the team receive your heart felt feedback.

Kind regards

Lynsey O'Dwyer

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Update posted by Laurabx24 (a service user)

Lynsey- thank you for your response. Where care services are as good as the ones I received they deserve to be acknowledged.

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 12 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 29/10/2024 at 10:20
Published on Care Opinion at 10:20

picture of Kevin Torbet

Dear Laurabx24

Thank you deeply for sharing this beautiful tribute to the McLean Medical Practice and their district nurses. We are honored to know that our team could support your mother and your family with the care, dignity, and compassion she deserved. The small acts, like moving the flowers, are often a reflection of the love and respect our staff feel for their patients, and we are touched to hear how much this meant to you during such a difficult time.

Your kind words will be a powerful encouragement to everyone involved, and we’ll be sure they know just how much their care impacted your family. We extend our sincere condolences and appreciation, and we hope your memories of your mother’s peaceful last days continue to bring you comfort.

Kind regards

Kevin

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