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"Kindness, incredible expertise and professionalism"

About: New Victoria Hospital / Maternity Care (outpatients) The Princess Royal Maternity Unit / Community Midwifery

(as a service user),

I would like to pass on my sincere gratitude and appreciation for both the antenatal and postnatal care I received from the community midwifery team.

From the outset, each midwife, admin personnel and Health Care Assistant I encountered treated me with such kindness and respect and ensured that both my daughter and I remained safe throughout my pregnancy. The atmosphere created within the department was always peaceful and calming, with clinics running exceptionally efficiently on each visit, with appropriate and thorough care provided.

Following a challenging delivery, I needed some additional care and support. Each midwife that visited me at my home showed such kindness, compassion and reassurance and helped me start my journey to recovery. For this both my husband and I are incredibly grateful.

I would particularly like to thank Sharon, Shona, Winnie and Louise for their care and support during both my antenatal and postnatal periods. Each is a credit to the community midwifery team and NHS Greater Glasgow & Clyde as a whole. I wish for them to know that their kindness, incredible expertise and professionalism has not gone unnoticed and is much appreciated by my family and I.

Kind Regards,

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Responses

Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 7 months ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde
Submitted on 16/10/2024 at 16:41
Published on Care Opinion at 16:41


Dear Aoife563

Congratulations on the birth of your baby and thank you for taking the time to tell us about your experience of care provided by the maternity team especially as I know you will be busy with a new baby.

I will pass on your kind comments to the team and in particular Sharon, Shona Winnie and Louise. It was lovely to read that you found the team helpful supportive and caring for you and your baby.

May I take this opportunity to wish you and your family well

Best wishes

Elaine Drennan

Lead Midwife

Community & OPD

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