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No empathy with sensitive situation

Posted By serpensdt59

"No empathy with sensitive situation"

About: Sexual Health Services - Telford and Wrekin (Open Clinic)

(as a service user),

At my appointment I found there to be, no parking and rude huffy staff. 

Explained a sensitive situation and was just sent off to swab myself in the toilets when there was an examination couch with a curtain that I believe would have been a better option and more dignified.

No empathy with sensitive situation.

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Responses

Response from Jane Slater, Integrated Sexual health Nurse Team Lead, Telford and Wrekin Open Clinic, Inclusion 7 months ago
Jane Slater
Integrated Sexual health Nurse Team Lead, Telford and Wrekin Open Clinic,
Inclusion

Submitted on 15/10/2024 at 15:18
Published on Care Opinion at 15:18

Thank you for your comments. At the clinic, we aim to ensure patients have a positive experience and I am so sorry that this was not the case for you. Without having the full details, I am unable to make a comment on the situation and rectify any issues. I would like to discuss this with you further in order for me to be able to implement change. If you would like to contact myself at clinic and I will be happy to take your concerns on board and attempt to change practice for the future.

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