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"I felt ignored"

About: Victoria Hospital / Admissions Unit 2 (Emergency Surgical)

(as a service user),

I was a patient in AU2. Some of the staff looking after me that day had a horrible attitude. The two student nurses were nice. But I felt ignored and like a burden to the staff nurses

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Responses

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 8 months ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 10/10/2024 at 07:18
Published on Care Opinion at 07:18


Dear Macey43,

My name is Pauline Hope and I am the Clinical Nurse Manager for Surgical.

Thank you for posting on Care Opinion.

I am sorry to read that the staff looking after you had a horrible attitude and you felt ignored and like a burden. I am glad to read that the two student nurses were nice.

I would really like to speak with you to understand a bit more what happened during your stay with us and would be grateful if you could give me a call on 01592 643355 ext 20010.

I hope you are recovering at home and hope to speak with you soon.

Kind regards

Pauline

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