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"It could not have been more pleasant and informative"

About: Frimley Park Hospital / Neurology

(as the patient),

I visited the clinic by invitation in early October having experienced a TIA twelve days before. The organisation of my visit was wonderful as I was subjected to at least five tests and examinations and everyone involved was so kind and helpful.

I would like to give special thanks to the lady who escorted us between the various test rooms explaining all the time what was to happen next. I suspect that she was also scheduling each test on the basis of availability of facilities. I think that her name was Cristina, and she was very good at her job, and made the whole experience a pleasure.

Finally, I was delighted to find that all of the test results had been quickly collated and delivered to the consultant, Dr. Spiers who we saw without delay. 

The interview with Dr. Spiers could not have been more pleasant and informative. I would like to thank her too, for her kindness and patience. She was able to answer all of our questions, and describe  in detail the probable cause of the TIA and the reasons for the choice of proposed medication.

The whole process took just over three hours from the opening time of the clinic. to the end of the consultation, with almost no waiting time. Quite brilliant.       

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust 4 months ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust
Submitted on 14/03/2025 at 10:29
Published on Care Opinion at 10:29


Dear GK29

Thank you very much for taking the time to leave this lovely review of your experience at Frimley Park Hospital. It is lovely to hear that your experience was so seamless and that you were so well looked after by our dedicated colleagues.

I will share your feedback with the team who will I know appreciate it.

Thank you again and kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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