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ECT Team Queen Margaret Hospital Dunfermline

Posted By Gee1998

"ECT Team Queen Margaret Hospital Dunfermline"

About: Queen Margaret Hospital / Adult mental health

(as a service user),

I have just finished a course of 12 treatments of Electroconvulsive Therapy with the team at Queen Margaret Hospital in Dunfermline and they could not have been better. The whole team were fantastic. The healthcare assistants, Kim and Lorraine, who greeted me at every  session were so welcoming and reassuring. All of the nurses in the ECT suite were lovely, especially Cat who always made me laugh, no matter how bad I was feeling. The anaesthetists and psychiatrists were also all great and the treatment has made such an amazing difference. I know the NHS mental health services often get a bad rap but the whole team here deserve endless praise for their patience, reassurance and warmth. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 7 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 27/11/2024 at 17:14
Published on Care Opinion at 17:14

picture of Siobhan Mcilroy

Dear Gee1998

My name is Siobhan McIlroy and I am the Head of Patient Experience. I am sorry for the delay in you receiving a response.

Thank you for taking the time to share your experience following your course of Electroconvulsive Therapy (ECT) at the Queen Margaret Hospital. It’s wonderful to hear about the positive impact the treatment has had on your wellbeing and the exceptional care you received from the team.

Your kind words about Kim and Lorraine, who greeted you warmly at each session, highlight their dedication to creating a reassuring environment. It's heartening to hear how Cat’s ability to bring humor and positivity lifted your spirits during challenging moments. Recognising the anaesthetists and psychiatrists for their professionalism and the overall positive impact they had on your care speaks volumes about the team's collaboration and commitment.

Acknowledging the NHS mental health team for their patience, reassurance, and warmth is deeply appreciated, especially when they often face challenges and criticisms. Your feedback not only uplifts the staff but also provides encouragement to others seeking mental health care.

Your feedback will be shared with the team. Thank you once again for sharing your journey, and we wish you continued health and wellbeing, best wishes and take care, Siobhan

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Response from Gillian Malcolm, Lead Nurse, Lead Nurse Adult Pathway Mental Health, NHS Fife 7 months ago
Gillian Malcolm
Lead Nurse, Lead Nurse Adult Pathway Mental Health,
NHS Fife

Submitted on 03/12/2024 at 09:45
Published on Care Opinion at 09:45

Dear Gee1998

Thank you so much for taking the time to post your lovely feedback for our ECT service and especially for the staff Kim, Lorraine and Cat. It's great to hear that your experience was a really positive one and that you were welcomed and reassured by friendly and caring staff when you arrived for your treatments. I have ensured that the feedback is shared and celebrated with the team. It's feedback like this that makes our day so thank you once again and we wish you all the very best on your continued recovery journey.

Kind Regards

Gillian

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