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"The whole journey has been excellent."

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

I was feeling very :( until I showed up at the Urgent Care Centre. It was a new experience for me completely. I wasn't even aware of its existence.

A lot of things have changed for the better since covid. The urgent care centre is a case in point. The first point of contact was the lovely administrator who was called Sandra, she had a lovely smile and greeted me warmly. 

The point of contact was with Dr Clarke she looked after me well. I was very satisfied with her.

Second person I came in contact with was Dr Burke, he sorted me to aid me with the acid reflux I was experiencing. He really went above and beyond to help me. 

I have begun the process of recovery which I needed so badly.

The whole journey with the urgent care centre has been excellent.

Thanks for all your care.

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Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 13 months ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 03/10/2024 at 13:15
Published on Care Opinion at 13:15


Dear Vegang 54

Thank you so much for taking the time to post your feedback on care opinion. I am pleased to hear that your journey within Urgent Care was so positive. Rating it as excellent is really wonderful to hear.

Feedback like this is greatly appreciated. I will ensure that Sandra, Dr Clarke and Dr Burke are made aware of your kind words.

I wish you all the best in your recovery.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care.

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