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"The whole journey has been excellent."

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

I was feeling very :( until I showed up at the Urgent Care Centre. It was a new experience for me completely. I wasn't even aware of its existence.

A lot of things have changed for the better since covid. The urgent care centre is a case in point. The first point of contact was the lovely administrator who was called Sandra, she had a lovely smile and greeted me warmly. 

The point of contact was with Dr Clarke she looked after me well. I was very satisfied with her.

Second person I came in contact with was Dr Burke, he sorted me to aid me with the acid reflux I was experiencing. He really went above and beyond to help me. 

I have begun the process of recovery which I needed so badly.

The whole journey with the urgent care centre has been excellent.

Thanks for all your care.

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Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 9 months ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 03/10/2024 at 13:15
Published on Care Opinion at 13:15


Dear Vegang 54

Thank you so much for taking the time to post your feedback on care opinion. I am pleased to hear that your journey within Urgent Care was so positive. Rating it as excellent is really wonderful to hear.

Feedback like this is greatly appreciated. I will ensure that Sandra, Dr Clarke and Dr Burke are made aware of your kind words.

I wish you all the best in your recovery.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care.

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