"Not ringing back"

About: Adult Mental Health Crisis Services / Crisis Team Mid Notts & Bassetlaw Adult Mental Health Crisis Services Crisis Team Mid Notts & Bassetlaw Nottingham NG3 6AA

Posted by omegagz43 (as a service user), 10 months ago

What is it with the crisis team not ringing back when you leave an answer phone message? In what world is this acceptable when you have reached out for support?

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Responses

Michael Thomas

Team Leader, Mid Nottinghamshire Crisis Resolution and Home Treatment Team, Crisis Resolution and Home Treatment Team, Adult Mental Health,

Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 10/09/2024 at 13:15

Published on Care Opinion at 13:40

Hi Omegagz43, I'd like to apologise that you weren't called back after leaving a message, I would like to help resolve this issue, could you tell me when you called and importantly which number you rang please?
Could you email me at michael.thomas@nottshc.nhs.uk
Thank you for reaching out.
Michael Thomas
Service Manager
Mid and North Notts CRHT

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Jane Danforth

Involvement & Experience Officer, Involvement, Experience and Volunteering Team,

Nottinghamshire Healthcare NHS Trust

Working in partnership with Care Opinion to gather feedback, meaning we find out what we do well and how you think we should improve. We really do want to hear from you and we reply to every story.

Submitted on 17/09/2024 at 17:12

Published on Care Opinion on 18/09/2024 at 14:15

Thank you for contacting the team and agreeing to contact a different team for support.
We appreciate you sharing your experience with us as it's important to hear your feedback,
Kind Regards
Jane

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