Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Not ringing back

Posted By omegagz43

"Not ringing back"

About: Adult Mental Health Crisis Services / Crisis Team Mid Notts & Bassetlaw

(as a service user),

What is it with the crisis team not ringing back when you leave an answer phone message? In what world is this acceptable when you have reached out for support? 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michael Thomas, Team Leader, Mid Nottinghamshire Crisis Resolution and Home Treatment Team, Crisis Resolution and Home Treatment Team, Adult Mental Health, Nottinghamshire Healthcare NHS Foundation Trust 9 months ago
We have made a change
Michael Thomas
Team Leader, Mid Nottinghamshire Crisis Resolution and Home Treatment Team, Crisis Resolution and Home Treatment Team, Adult Mental Health,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 10/09/2024 at 13:15
Published on Care Opinion at 13:40

Hi Omegagz43, I'd like to apologise that you weren't called back after leaving a message, I would like to help resolve this issue, could you tell me when you called and importantly which number you rang please?

Could you email me at michael.thomas@nottshc.nhs.uk

Thank you for reaching out.

Michael Thomas

Service Manager

Mid and North Notts CRHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 9 months ago
We have made a change
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Working in partnership with Care Opinion to gather feedback, meaning we find out what we do well and how you think we should improve. We really do want to hear from you and we reply to every story.

Submitted on 17/09/2024 at 17:12
Published on Care Opinion on 18/09/2024 at 14:15

picture of Jane Danforth

Thank you for contacting the team and agreeing to contact a different team for support.

We appreciate you sharing your experience with us as it's important to hear your feedback,

Kind Regards

Jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k