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"Could not have had better or more considerate care"

About: Crosshouse Hospital / Gynaecology

(as the patient),

Five star treatment from everyone concerned. Reception nurses were pleasant and really helpful - even getting a roomier gown for my comfort. The theatre staff were so efficient and reassuring. The recovery nurses couldn’t have done more to make me comfortable - offering a warm blanket and tea and toast at all hours throughout the night.

The anaesthetist was a charming young man who was extremely thorough. Dr Smith  - what a lady! A busy doctor, she took time to explain the whole procedure including drawing a diagram. She described in meticulous detail the procedure and the outcome - always in a kind and gentle manner  - with just the right touch of humour.

I felt completely safe in her extremely capable hands. As an elderly person I had dreaded the invasive procedure but could not have had better or more considerate care. My respect and gratitude for all concerned is boundless.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 9 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 17/09/2024 at 11:37
Published on Care Opinion at 11:37


picture of Pamela Gibson

Dear Pet78

Thank you for taking the time and trouble to share this lovely feedback about the care provided by the Gynaecology Team, University Hospital Crosshouse.

I am glad to hear that our staff were able to put you at ease whilst you were under their care and that you received such reassuring, friendly and professional care from them.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team and in particular with Dr Smith and her Team. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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