Text size

Theme

Language

"Great care received by staff In A&e and ward one"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Medical + surgical assessment unit (ward 1)

(as a service user),

I  rang my local surgery on Wednesday morning last week after feeling ill for over a week, reception staff said I couldn't have an appointment untill I done a COVID test, I was too ill to get this, so my family got me a test in a local shop. I done this and I tested negative for covid.

I rang my surgery on Thursday morning and got an appointment with a GP I was in surgery a good hour and the Dr referred me urgently to a&e. I attended A&e at south west acute hospital and was taken straight away and assessed by the staff there, it ended up I was so sick with pneumonia and was septic as my crp blood was through the roof I felt so unwell.

The staff and drs immediately started me on strong antibiotics and fluids I stayed overnight there and was given excellent care by the staff. I was transferred to ward one on Friday and was cared for there by wonderful nurses and drs until I got home on the Sunday. I am continuing on antibiotics and they are still monitoring other blood tests so they are following up all my results.

I am now clear of sepsis and infection and I am so thankful for the care and attention I received at my local hospital they saved my life. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT 9 months ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 06/09/2024 at 17:11
Published on Care Opinion at 17:11


dear teetee12

My name is John Kerr, an Emergency Nurse Practitioner, based here in the ED at the SWAH. I would like to take this opportunity and to respond on behalf of the ED department, to thank you for taking the time to post your opinion about the care you received recently,

I am please to read of the high level of care you received while a patient in our department. Thank you for your kind words.

I will ensure that all staff are made aware.

Finally I hope this response finds you well

kind regards

John Kerr

Emergency Nurse Practitioner

SWAH ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k