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Great service

Story from nhs.uk

"Great service"

About: Bradford Royal Infirmary

My 94 year old father in law was taken to BRI by ambulance after suffering severe nosebleeds for several hours. I went with him in the ambulance and from the moment we arrived he was treated promptly and with compassion. Every staff member we encountered was caring even up to the lady on A and E reception who insisted on sorting me a taxi home at 1 am. He was transferred to Ward 18 for observation and the staff there kept me up to date by phone and rang when he was on his way home so I could be there when the ambulance arrived. I’ve had several visits to Airedale hospital A and E with him over the last few years and I must say the care at Bradford was much better in every way. Thank you everyone.

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust 10 months ago
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 28/08/2024 at 11:12
Published on Care Opinion at 11:12

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

I am sorry to hear of your father in laws illness, it must have been a very worrying time for you.

It is great to hear that he was treated promptly and with compassion and you felt that all the staff were caring and willing to assist you.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Thank you for taking the time to post your feedback - if you would like your feedback to reach the members of staff you encountered please call or email the details to:

Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

Thank you again for your positive feedback.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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