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Staff response to pull cord

Posted By L-Smiley

"Staff response to pull cord"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine

(as a service user),

There is a notice next to the red pull cord in the disabled toilet cubicle at local Coffee Shop which read :-

CAREFUL

Pulling this emergency alarm cord

will alert staff who will enter the

toilet immediately. 

I wonder if the staff on ward D31 at the QMC have ever done this?

They certainly didn't when I was there in April, I waited a  very long time for any response and even then I had to crawl to the door to let the person in.

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 8 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 19/08/2024 at 15:34
Published on Care Opinion at 15:34

Dear Patient,

We are sorry to hear that this has been your experience of our hospitals.

Please be assured that these comments will be taken seriously and will be shared with the ward manager and matron for the ward to ensure that they are reviewed and addressed.

If we can be of any assistance in the meantime please get in touch with us via ntnuh.pals@nhs.net.

Kind regards,

Kelly- Patient experience and engagement officer.

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