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"Serious lack of rehab provision"

About: Hawick Community Hospital / Older people's care (inpatient)

(as a relative),

My mum is in her 80s and was admitted to Borders General Hospital with life threatening Pneumonia in June, her immediate care was good in the very busy A&E department, she then spent time in wards 5 and 4 and there was both positive and some not so positive care delivered, I was able to highlight the not so positives as they occurred.

My mum was transferred to Hawick Community Hospital for rehab and we were happy with this as we felt rehab was what she needed to hopefully help her regain some independence with a view to hopefully returning to her home albeit with a package of care.

My mum has been in HCH now for over 2 weeks and sadly isn’t making progress, she has been seen by an OT who was very helpful and understanding of my mum's needs but my mum has received no Physiotherapy, therapy I believe my mum desperately needs.

I’ve been told there has been issues relating to Physiotherapy provision in the time my mum has been in HCH. My mum has now developed another chest infection which I believe could have been prevented if she had been receiving the therapies she needed to encourage her mobility and help improve her lung capacity.

Furthermore my mum was kept in a ward with a Covid positive patient as there was apparently no other room available for the positive patient to be transferred to, I expressed my serious concerns to the nurses, GP and Infection Control Department re the risk I felt my mum was being exposed to, thankfully my mum has remained Covid free to date.

My main reason for sharing our experience on this platform is to highlight the serious lack of rehab provision there seems to currently be in Hawick Community Hospital.

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 11 months ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders
Submitted on 30/07/2024 at 08:57
Published on Care Opinion at 08:57


Dear SER29

I am sorry to hear about the lack of physiotherapy your mum has received whilst being an inpatient at Hawick Community Hospital.

In order for me to look into this matter further for you, I would need your mum's name, date of birth and her consent for me to share any information with you.

Can you please email me at karen.maitland@nhs.scot with this information and I can investigate this appropriately. Alternatively, should you wish to make a complaint about this situation, you can contact the Patient Experience Team as follows:

Email: patient.experience@borders.scot.nhs.uk
Telephone: 01896 826719

NHS Borders Patient Experience Team
Borders General Hospital
Melrose TD6 9BS

Regards

Karen

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