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Can't fault it and am extremely grateful

Posted By whisperyd48

"Can't fault it and am extremely grateful"

About: Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat

(as the patient),

Every single member of staff was kind, helpful, friendly and was working their hardest to ensure the best possible care.

It was my first experience having surgery (adult tonsillectomy) and staying overnight but I was put at ease and everything was explained clearly.

Huge thanks to everybody who took part in part of my care and recovery. Big shout out to Sarah in the recovery team who showed me such kindness and is clearly great at her job and takes care over her patients.

Helena and her surgery team did an excellent job and I felt at ease and informed about the procedure. The whole anaesthetist and pre op team were so friendly and working so incredibly hard.

Unfortunately don’t know all the staff members names but the entire staff on Otter Ward need a huge shout out for their hard work, team work, expertise and care. I honestly can’t fault it and am extremely grateful.

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Responses

Response from Joanna Morgan, Clinical Nurse Manager (Eastern Services), ENT Outpatients (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 10 months ago
Joanna Morgan
Clinical Nurse Manager (Eastern Services), ENT Outpatients (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Clinical Nurse Manager

Submitted on 15/07/2024 at 13:11
Published on Care Opinion at 13:37

Dear Whisperyd48,

Thank you for taking the time to leave us positive feedback relating to the high quality care you received whilst undergoing a tonsillectomy.

As you are aware, you were cared for by numerous members of our team and within different departments. I will pass on your feedback to the Clinical nurse managers of recovery, Theatres and also Otter ward who will share your feedback to their teams.

Thank you once again for providing us with this feedback relating to your first experience of having surgery. I am pleased to learn that you received high quality care and that you are extremely grateful to our clinical teams and I hope you have a speedy recovery.

Best Wishes

Jo Morgan

Clinical Nurse Manager ENT & OMFS Outpatients.

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Response from Edwin Apilado, Clinical Nurse Manager (Eastern Services), Otter Ward/Royal Devon and Exeter Hospital - Wonford (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Edwin Apilado
Clinical Nurse Manager (Eastern Services), Otter Ward/Royal Devon and Exeter Hospital - Wonford (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/10/2024 at 15:13
Published on Care Opinion at 15:15

Dear Whisperyd48,

I would like to thank you all for your kind compliments to the staff in Otter Ward. We are delighted to hear that you had a positive experience during your stay with us.

As a team, we strive to provide the best holistic care for our patients, and it’s wonderful to know that our efforts made a difference. Your feedback will certainly be shared with the entire team.

Thank you once again for your encouraging words.

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