Anything else?
i need to change my appointment so i tried ringing the number indicated on my referal letter.i was put into a electronic queue for an hour after a automated voice said''your call is important to us''.i had to visit the bathroom so i had to hang up. when i returned i redailed, i heard a ringing tone, then got cut off after 2 3/4 mins. this happend six times. i then tried the web .this gave some more numbers. t rang the first one only to be put in a queue again. i then tried the second number. the female at the other end gave me the same number i started with after i told her it was the same one. she then said she would connect me to the dept. i wanted. What is the matter with your staff / why dont they listen.she asked if i would like to compalin, i said yes in seconds i heard a ring tone for 30 mins!!. you need more staff to answer the phones and ones that listen i have tried to navigate your on line changing of appointment .i dont know if it worked. you could make it more simple to elderly people to use
"contacting the hospital by phone"
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Posted via nhs.uk
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