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A lump in my breast

Posted By Triaha

"A lump in my breast"

About: Royal Cornwall Hospital (Treliske) / Mermaid Centre

(as a service user),

I was very frightened but when I met the volunteers and they were so jolly and offered us coffee I felt a bit better.

Then I met the nurses and technicians and the very kind Doctor and I felt so reassured. 

They were so kind and such fun and yet so professional that I left the hospital feeling that my health problems were in very good hands indeed and I and my daughters thank them enormously.

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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust about a year and a half ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 03/06/2024 at 14:40
Published on Care Opinion at 14:40

picture of Jess Saunders

Dear Triaha,

Thank you for taking the time to share your story with us. I was so pleased to read about how the volunteers and the rest of the team at the Mermaid Centre helped you to feel reassured about your care and treatment. I am glad that this experience has meant that you have left feeling your health problems are in good hands.

I have already shared your lovely feedback with the Volunteers who were absolutely chuffed to receive it. I will also forward your feedback on to the Mermaid centre who I know will be equally happy to learn about your experience.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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