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A lump in my breast

Posted By Triaha

"A lump in my breast"

About: Royal Cornwall Hospital (Treliske) / Mermaid Centre

(as a service user),

I was very frightened but when I met the volunteers and they were so jolly and offered us coffee I felt a bit better.

Then I met the nurses and technicians and the very kind Doctor and I felt so reassured. 

They were so kind and such fun and yet so professional that I left the hospital feeling that my health problems were in very good hands indeed and I and my daughters thank them enormously.

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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 13 months ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 03/06/2024 at 14:40
Published on Care Opinion at 14:40

picture of Jess Saunders

Dear Triaha,

Thank you for taking the time to share your story with us. I was so pleased to read about how the volunteers and the rest of the team at the Mermaid Centre helped you to feel reassured about your care and treatment. I am glad that this experience has meant that you have left feeling your health problems are in good hands.

I have already shared your lovely feedback with the Volunteers who were absolutely chuffed to receive it. I will also forward your feedback on to the Mermaid centre who I know will be equally happy to learn about your experience.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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