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What a lovely atmosphere

Posted By Claire374

"What a lovely atmosphere"

About: Vale of Leven General Hospital / Acute Medical Receiving Unit

(as a carer),

My mum is in her 90s and is just about to leave ward 3 at the Vale of Leven hospital. This has to be the best ward from top to bottom I've ever experienced.  Everyone involved genuinely cared which made such a difference.  Cleanliness is a massive 10, food was great and what a lovely atmosphere when you arrive. This special group should teach other wards what it's all about. Well done!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 30/05/2024 at 13:48
Published on Care Opinion at 13:48

picture of Kevin Torbet

Dear Claire374

Thank you for sharing your wonderful feedback about your mother's recent stay in Ward 3 at the Vale of Leven Hospital. We are thrilled to hear that her experience was so positive and that you felt the care provided was exceptional from top to bottom.

Your kind words have been shared with the entire team in Ward 3. They are delighted to know that their genuine care made such a significant difference. We are particularly proud of your commendations regarding the cleanliness, food quality, and the welcoming atmosphere, as these are essential aspects of providing excellent patient care.

Your suggestion that this team could serve as a model for other wards is a tremendous compliment and one that we greatly appreciate.

Thank you once again for your kind words and for taking the time to acknowledge the hard work and dedication of the team in Ward 3. We wish your mother continued health and well being.

Kind regards

Kevin

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