This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor access

Story from nhs.uk

"Poor access"

About: Summercroft Surgery

I require a change to medication.

I start work at 7:00 then try and call at 8:00 but cannot get through.

I try various routes am blocked at every avenue. This is appalling 'service'. I have found reception staff to be obstructive and condescending. Though the nursing staff friendly and kind.

We cannot all sit at home waiting a phone call, I myself work in the NHS and my patients do not have the same problem contacting me for help.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Summercroft Surgery 3 weeks ago
Summercroft Surgery

Submitted on 23/05/2024 at 15:57
Published on nhs.uk at 15:57

Dear Stephanie Hussey,

Thank you for your feedback. We value all comments received.

We are sorry to hear that you feel you are being blocked in accessing the Surgery. If you are unable to get through on the phone you are able to request a call-back. This has proved to work well and is popular with patients who use it.

Please bear in mind that Reception staff are only able to offer appointments and services which are available at the time.

We're glad to hear that you did obtain an appointment with the Duty Doctor yesterday.

Kind regards,

Janet Carlo

Practice Administrator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k