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"Treated like a number instead of a human being"

About: Stepping Hill Hospital / Emergency Department

(as a relative),

We arrived at 20:45 at night and was told there was a four hour wait. My dad is in his 80s with heart failure, kidney and liver problems, and had blood in urine. He only got out of hospital with same problems 3 days ago. We saw triage at around 21:45 and was told the doctor would see us for bloods but could be up to another 3 hours.

After midnight i ask if somebody could change my dads catheter as is was completely full but it took another 25 minutes to sort him, in this time his urine was completely dark red. We were really starting to worry by this point. The blood taken from the catheter was taken to be tested at this point but we were still not seen by a doctor.

This poor man who worked and paid into the system until he was 70yo sat with his dignity in tatters, in pain, and basically treated like a number instead of a human being. I feel this is a disgrace. I know the doctors and nurses are trying their best but it feels really badly managed.

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 2 weeks ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust
Submitted on 31/05/2024 at 16:05
Published on Care Opinion at 16:05


Good afternoon,

Thank you for sharing your feedback with us. I am very sorry to read about the experience you Dad had while in our Emergency Department.

I have shared your feedback with the senior team who have assured this will be discussed in their team huddles to ensure that care needs are met while people are waiting in the department to be seen by a doctor.

Kind regards,

Patient Experience Team

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