Care Opinion

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Thank you for listening & caring.

Posted By amac

"Thank you for listening & caring."

About: Lauriston Building

(as a service user),

I would like to thank Ann for her response to my recent experience & to thank her for the changes to the Audiology Reception area that have been implemented in a short period of time.

I visited as an outpatient again & was delighted to experience a welcoming environment at reception due to the plastic screens being removed & the barrier being eliminated.

Staff were friendly & approachable in the much improved surroundings. It was a far more pleasurable experience for us all who were visiting.  

Thank you for listening & caring.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 11 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 29/05/2024 at 10:57
Published on Care Opinion at 10:57

picture of Louise Davies

Dear amac

Thank you so much for your follow up message on Care Opinion.

I am really pleased that Ann and the team were able to resolve the issues you had raised in the Audiology reception area, and that you had a much better experience on your recent visit.

Take care

Louise

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