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"They work great as a team"

About: Southern Health & Social Care Trust / Urgent Care Centre

(as the patient),

I attended the urgent care centre recently and what a great service it is. I was unable to get an appointment with my GP and they referred me to the urgent care service at Daisy Hill Hospital. I phoned first and was given an appointment to attend at 12 noon, I was promptly seen and I have to say it was a great experience.

The guy Hayden did my observation and Dr Rogers was the GP who actually I might add was very patient and thorough. She quickly diagnosed what was wrong and she got my bloods done.

With much bad press about about our NHS this is a service that needs to get recognition as it was no sitting waiting about in A&E, the staff were all so pleasant and you could see they work great as a team. Thank you for making my experience good and also for your kindness.

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Responses

Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Urgent Care Centre, Southern Health and Social Care Trust 3 weeks ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Urgent Care Centre,
Southern Health and Social Care Trust
Submitted on 22/05/2024 at 11:58
Published on Care Opinion at 12:37


Dear browserkw99

Thank you for taking the time to post your feedback on care opinion. We are delighted that your experience with phone first and Urgent Care has been so positive. I'm glad you were seen promptly and you received the urgent care you required and that team work was evident.

Feedback like this is greatly appreciated and I will make sure that Hayden, Dr Rogers and the rest of the team are made aware of your lovely feedback.

Best wishes

Rebecca

Nurse Team Lead, Urgent Care.

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