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"Most nurses do not even care"

About: Northampton General Hospital NHS Trust

I was rushed in an ambulance with severe pain due to gastric attack, the ambulance staff took care of me well and walked me in carefully and reported my severity of pain due to acid reflux and gastric attack, only hoping they are going to give me some medicine to ease the pain until a doctor sees me. My pain started getting bad to worse that I cried in pain and walked to the nurse sitting in A&E reception who gives me a stern look like it’s just nothing. I requested and begged that I can wait even for hours but if I could have something to ease my pain, the only reply comes from then sorry you will have to wait.

After begging explaining my pain he and she who were switching roles took nearly 1/2 an hour later comes with a medication. This went for hours ( went in at 11.30 and seen by doctor past 5.30 pm) with on n off pain which comes and goes got severe that my cry was just ignored by nurses , only other patients around me comforted me rubbing my back and giving me water. Some even went up the nurses explaining my pain and the only answer that comes from them was yes we are aware but need to wait for the doctor.

I couldn’t complain about all nurses, there were some Asian nurses who atleast looked ways to help or atleast got my medicines much faster than other nurses.

We understand there are more patients and less staff but my only concern is when patients rush to A&E in pain

- can’t the nurses show some compassion to get advices from doctors and treat the patients to ease the pain until seen by a doctor.

-The waiting room is congested in such a tiny space to sit.

Why can’t they treat the most concerned cases in prior who are more vulnerable.

- knowing less staff for years ,as patients we have not seen any progress.

We are not worried of sickness or unfortunate situations where we need to rush to the hospital, we are worried how poorly we are looked into with no compassion and the waits for hours gives us more stress and anxiety than the real sickness itself.

It’s too sad that we people get such poor treatments in A&E.

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Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 13 months ago
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust
Submitted on 28/05/2024 at 10:42
Published on Care Opinion at 10:42


picture of Sara Francis

Good morning,

Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us.

We are so sorry to hear that you did not have a good experience in the A&E Department at NGH, and that you didnt feel listened to by some of the nurses regarding pain relief. This must have been very distressing for you.

If you would like to speak to someone about this please contact the Patient Experience Department at ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve.

With best wishes

Sara Francis

Patient Experience Team

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