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"Superb team working"

About: North Devon District Hospital / Gastroenterology North Devon District Hospital / General medicine North Devon District Hospital / General surgery

(as the patient),

I was taken into NDDH by ambulance with a severe bowel infection. Admitted to Capener Ward, I was cared for by the Gastro Medics working closely with the Gastro Surgeons. The infection was so serious I was close to sepsis. The two teams liaised together to ensure the risk to need surgery was minimised. Eventually the combination of antibiotics, drips and infusions worked and my health improved.

Meanwhile I was able to examine how the ward team worked. My impression was one of superb team working.  The nursing staff were efficient, courteous and caring. The ancillary staff cleaning and catering worked seamlessly and in harmony to keep the ward clean and to deliver really delicious and nutritious food, hot or cold tasty and well presented.

My admiration of the more junior nursing team, the Health Care Assistants, knows no bounds. The team are, to be honest, not well paid but their cheerful demeanour raised my spirits everyday. I should like to commend, in particular, a HCA, Emma, whose caring and professional demeanour is exemplary. Of course a team like this doesn't just exist, Management is required and I observed team meetings and one to ones going on. The efficiency of all the healthcare and nursing teams were noted.

Thank You the gastro teams, medical and surgical, the nursing and auxiliary Teams.

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Responses

Response from Alice Keith, Ward Manager (Northern Services), Capener Ward, Royal Devon University Healthcare NHS Foundation Trust 3 weeks ago
Alice Keith
Ward Manager (Northern Services), Capener Ward,
Royal Devon University Healthcare NHS Foundation Trust

Ward Manager

Submitted on 21/05/2024 at 13:21
Published on Care Opinion at 13:22


Hi BigReg,

Thank you for taking the time to leave lovely feedback. I am glad to hear that you found your experience on Capener ward to be a positive one and that your health improved while you were treated on our ward.

I will share your kind words with the nursing staff, Gastro team, Sodexo staff and in particular with Emma (HCA). I'd like to wish you well for your recovery.

Best wishes,

Alice

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