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The care my mam received

Posted By empathytb56

"The care my mam received"

About: Scarborough General Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

My elderly mam had a fall and an ambulance was called (we live in York). The two ladies who arrived were lovely, after an assessment they advised they were taking mam to Scarborough as York was full. We were slightly worried by this as it’s over an hour from home. Dad went in the ambulance and we waited for news in York.

Within 15 mins of arriving at Scarborough hospital she was being looked after and various tests were underway. Anyway long story short at about 6.15pm she was given the ok to go home, less than four hours from arrival. We travelled from York to collect them and they were back in their own home by 9pm.

I just wanted to say thank you for looking at mam so quickly and looking after her (and dad) so well, you are all marvellous.

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Responses

Response from York and Scarborough NHS Trust 5 days ago
York and Scarborough NHS Trust

Submitted on 29/05/2024 at 14:06
Published on Care Opinion at 14:06

Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.

Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust 5 hours ago
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust

Submitted on 03/06/2024 at 08:36
Published on Care Opinion at 08:55

Thank you for posting your thanks on the Care Opinion website. We do hope your Mam's health improves quickly following what must have been quite a scare.

It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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