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"Irresponsible"

About: St Mary's Hospital (HQ) (London)

My visit to St. Mary's A&E after a collapse was a frustrating experience. Despite initial approval for a full examination, after waiting over 8 hours, I only received a blood test and a quick ECG for 30 Sec and only consultation with a nurse who was unable to offer painkillers. They did not do a thorough examination of my hand and back pain, both injured during the fall, coupled with no pain mitigation options, which left me feeling frustrated. They promised me someone would see me for the pain and injury, but no one did. They advised a 3-4 hour wait to see a doctor for pain medication, despite the fact that I had already waited 8 hours with severe back pain and a blood-drawing needle in my hand. Ultimately, they recommended follow-up with my GP for a more thorough check-up, including possibly a longer-term ECG. They did nothing but suck some blood, no medicine, and not even offer paracetamol or wound wipes for my hand injury.

It's important to clarify that I left the hospital on their advice and signed a discharge form as they requested. This morning, however, I received an NHS message stating I left the hospital without treatment after assessment against medical advice. Bravo for their technicality—they seem to be bad lawyers instead of good medical practitioners.

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Responses

Response from St Mary's Hospital (HQ) last week
St Mary's Hospital (HQ)
Submitted on 20/05/2024 at 16:43
Published on nhs.uk at 16:43


Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise for your experience in our Accident & Emergency Department at St Mary's hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Manager. Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf. We would like to encourage you to contact PALS on either 0203 312 7777 or email imperial.pals@nhs.net

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