"Lack of consideration"

My partner has been diagnosed with a chronic thyroid issue a couple of years ago and since then has been under daily medications. I just want to mention countless times where he has been left with no prescription as there has been no communication between the admin and the pharmacy. I would like to also share our feedback following a call he had with one of the practise’ doctor. He had some abnormal blood test results for which he wanted to discuss. Through a 5-minutes call, the doctor attributes his symptoms to a psychological rather than a physical condition, with no further investigation. The only reply he got from her was that she would have started procedures to book an ultrasound, but no idea of timing as she has been unable to confirm how and when he would have been notified about the next steps. The total lack of support and considerationleft us very disappointed and we have no idea of how to face this situation.