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We received exceptional care

Posted By Parent24

"We received exceptional care"

About: Daisy Hill Hospital / Emergency Department Radiography services / X Ray Department

(as a parent/guardian),

I called the phone first service this evening on behalf of my daughter who had injured her finger.  I received a prompt call back, was given an appointment time for Minor Injuries and we were seen just over an hour after the initial phone call.  

We received exceptional care from the moment we arrived at ED by the wonderful admin staff member at reception, Nurse Christopher in ED, Nurse Majella in Minor Injuries and Radiographer Kelsey in X-ray.  Thank you to the Phone First staff, ED, Minor Injuries and X-ray staff for their professional and efficient care.

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Responses

Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust 5 days ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust

Submitted on 29/05/2024 at 14:02
Published on Care Opinion at 14:02

Thank you for taking the time to share your feedback on your experience at the emergency department Daisy Hill. I will share this with the ED staff and the emergency nurse practitioner Majella. I hope you are recovering.

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Response from Lorraine Hynds, Principal Lead Radiographer, Daisy Hill Hospital, Southern Health and Social Care Trust 5 days ago
Lorraine Hynds
Principal Lead Radiographer, Daisy Hill Hospital,
Southern Health and Social Care Trust

Submitted on 29/05/2024 at 14:45
Published on Care Opinion at 15:33

Thank you for sharing your positive feedback on your experience at the x-ray department in Daisy Hill. I have shared this with Kelsie the radiographer and the wider radiology team in Daisy Hill.

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