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It would appear that my fears and concerns do not matter

Posted By MLa22

"It would appear that my fears and concerns do not matter"

About: Borders General Practices

(as the patient),

Immersive Reader

Interaction with Receptionist at Health Centre. 

I emailed my repeat prescription on the Monday. I checked on the progress of this request on the Friday as I was worried I would run out of medication over the weekend.

I was right to be concerned. I called the health centres and was informed by a receptionist that I would have to request my medication in writing on the day in question but that there were no guarantees my GP would action this.

I raised my concerns about not having pain medication over the weekend ( I would also go into withdrawals). The receptionist just repeated I would have to request this in writing. I asked them if anything could be done to help me and it was a big fat no.

I had vaginal and pelvic surgical mesh scraped and cut from my body earlier in the year. It has been horrific and left my in severe pain. This has had a knock on effect with my mental health. I cannot believe that I couldn’t get any help from the receptionist. 

Who is advocating on my behalf ? It would appear no one. It would appear that my fears and concerns do not matter. 

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 12 months ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 27/05/2024 at 16:16
Published on Care Opinion at 16:16

Immersive Reader

Dear MLa22

I am sorry to hear of your experience when contacting your GP Practice to order a repeat prescription.

In order for me to look into this further, I will need some further details from you including your name, address, date of birth and name of GP Practice. Please contact me via email on karen.maitland@nhs.scot with this information and I can make direct contact with your GP Practice about your concerns.

Alternatively, you may wish to contact the Practice Manager for your GP Practice directly who will be able to assist you.

Regards
Karen

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