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The young reception staff rude

Story from nhs.uk

"The young reception staff rude"

About: Russells Hall Hospital

Went to wrong window by mistake wasn’t busy was on the morning at 8.30 on 17/5/2024 and she rolled her eyes at me and muttered for god f sake under breath so disgusting in wrong job if she going to be rude because patience going to desk to book in very uncalled for she had brown pony tall with a pink scrunchie in it and very rude

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Responses

Response from Russells Hall Hospital 2 weeks ago
Russells Hall Hospital

Submitted on 29/05/2024 at 15:29
Published on nhs.uk at 15:30

Dear Jemma,

Thank you for taking the time to tell us about your experience at our Emergency Department at Russells Hall Hospital. We are sorry to hear that your experience was not up the standard we expect.

We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff.

Patient Experience Team

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