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No further along

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"No further along"

About: Burnley General Hospital

I was originally referred in early 2023 for problems relating to struggling to conceive. It is now 15 months later and I’m not much further along than I was last year. I’ve been passed from clinic to clinic - once I had waited over an hour and a half past my appointment time to be told booked in the wrong clinic and there was nothing to be done for me that day (after taking the afternoon off work). I turned up for a consultation to be told the Doctor couldn’t review a test I had and I needed it redoing, wasting time and again taking time off work to attend the appointment. I’m no further along than I was last year, still struggling to conceive and no answers as to possibly why that is. It’s a bad service and I wouldn’t recommend. Probably still be waiting for further tests this time next year.

One positive though, all the ladies who have performed the ultrasounds have been amazing and lovely! Very good at their jobs and friendly and informative. They are amazing at what they do and no disrespect to them at all!

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Responses

Response from Burnley General Hospital 2 weeks ago
Burnley General Hospital

Submitted on 17/05/2024 at 10:40
Published on nhs.uk at 10:40

Hello,

Thank you for your feedback regarding your appointment in the Gynaecology Department at Burnley General Teaching Hospital and thank-you for taking the time to provide this.

It is lovely to hear that you found the care you received from the ultrasound staff to be amazing. However, I am sorry that you have experienced problems with appointments.

Your comments have been sent to the senior staff within the department and the Directorate Manager for Gynaecology apologises that the service has not met your requirements. The Gynaecology team are currently working on a service improvement project with regards to their reproductive medicine services. We appreciate that there can be many tests that need to be undertaken to determine the next steps for a patient and the project will ultimately streamline these and ensure a face to face appointment.

If you would like to provide further information about your experience you can contact the Patient Experience by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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