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Care Opinion

Long waiting time

Posted By Mediclife03

"Long waiting time"

About: Chard Hospital / Minor Injuries Unit

(as the patient),

I got to MIU at 12pm for a chest infection. it is now 3pm. I am also 5 weeks pregnant so I am worried my constant coughing is going to hurt my baby. I asked when they going to see me as I have work at 14:30, they said 4 people in front of me. I’ve counted 8 have gone in and left. At this point I feel sick and stressed out 

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Responses

Response from Haley Skipp, Patient Engagement and Involvement Manager , Engagement, Somerset Foundation Trust 6 days ago
Haley Skipp
Patient Engagement and Involvement Manager , Engagement,
Somerset Foundation Trust

Submitted on 28/05/2024 at 11:31
Published on Care Opinion at 11:31

picture of Haley Skipp

Dear Patient

I am sorry to read that you are/where feeling unwell and that you had to wait to be seen in the Minor Injuries Unit at Chard Hospital. I hope that you where finally seen in a timely manner and got to work on time. I also hope that the team managed to put your mind at rest.

If you wish to discuss this matter further, please email me -haley.skipp@somersetft.nhs.uk.

Kind regards

Haley

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Response from Hannah Coleman, Nurse Practitioner, Minor Injury Units, Somerset NHS Foundation Trust 6 days ago
Hannah Coleman
Nurse Practitioner, Minor Injury Units,
Somerset NHS Foundation Trust

Submitted on 28/05/2024 at 14:12
Published on Care Opinion at 14:12

I am sorry that you have had to wait, unfortunately Chard UTC is incredibly busy and patients may be prioritised depending on their condition. It may have been better for you to have called 111 who could have assessed you and reassured you.

Kind Regards

Hannah Coleman

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