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"Was really looked after"

About: Queen Margaret Hospital / Day Surgery Queen Margaret Hospital / Urology

(as the patient),

I went in recently to get a cystoscopy and urethral dilation and was really looked after. I was glad to get out same day so I could get back to my house and cats and recover in my own bed but wanted to mention that everyone was nice. Also had a good banter after coming to with the theatre staff.

Brenda looked after me with Nicole and they were very busy as nurses always were but still got me out just passed my time that I could leave. There was also a lovely lady who took me to get my operation who made sure to tell the theatre staff, the very thorough and nice anesthetist Irene, to keep my socks on and about my slippers because I suffered raynauds and fibromyalgia/pain amplification syndrome and even got me a pillow for my feet too!

I am sorry I can't remember all names as the lady who mentioned about my need for socks was lovely, reassuring and glad she was also there before I fell asleep. As well as Debbie when I came to and a lovely lady with whom we talked about frozen fruit and veg best to get instead of the fresh stuff and her love of cauliflower cheese! Made to feel like a  friend so ty for that as it soothed my anxieties too!

Also would like to say again like my last hospital visit how much I noticed the nurses are so hard worked..still could do with more help for them too and still under paid. All remained professionally throughout! So ty all!!

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Responses

Response from Nicolle Scott, Charge Nurse, Day Surgery Unit, Queen Margaret Hospital, NHS Fife 13 months ago
Nicolle Scott
Charge Nurse, Day Surgery Unit, Queen Margaret Hospital,
NHS Fife
Submitted on 20/05/2024 at 15:56
Published on Care Opinion at 15:57


picture of Nicolle Scott

Dear Fifer81,

Many thanks for taking the time to leave us feedback on your recent stay.

I am glad that your experience was a positive one and that you found the staff looking after you to be reassuring. I am also pleased to hear that they were able to alleviate some of your anxieties.

I will be sure to pass on your lovely comments to the staff you have mentioned above.

I hope you are recovering well.

Best Wishes,

Nicolle & The Day Surgery Team

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